RETURNS POLICY
Returns is a scheme provided by us directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same return policy. For all products, the policy on the product page shall prevail over the general return policy. Do refer the respective item’s applicable return policy on the product page for any exceptions to the table below.
Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
The return policy is divided into two parts;.
1. CATEGORY, RETURN WINDOW AND ACTIONS POSSIBLE
All Products | 10 Days Return Window |
Replacement only | In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through a call from technical team. |
Note | If the rectification comes frequently then rectification cost will be applicable as per T&C. |
2. PRODUCTS THAT ARE NOT ELIGIBLE FOR THE RETURN
No Returns categories | Products not in warranty or exceeds the time for replacement (10 days) are not returned and all we ask for is the product returned back to us must have intact original Packaging, seal, and accessories |
Equipments | The following table contains a list of products that are not eligible for returns as per the company Returns Policy: |
Products directly used on Patients | Tooth creme or mousse, MRC/Orthodontic trainers, Water Flossers, Chin Caps, headgear, face masks or other mysfunctional appliances |